Last updated: November 1, 2025. We believe in fair, transparent terms for both sides of any engagement.
This Refund Policy explains how refunds work for services provided by Har Web-App Solution. It applies to all clients and all engagement types — projects, retainers, and embedded engagements.
Custom software development is a service, not a product. When you hire us, you\'re paying for our team\'s time, expertise, and effort during the engagement period. Unlike a physical product, we cannot "take back" work that has already been performed.
That said, we believe in fair outcomes. The terms below describe how refunds are handled in different situations.
If you change your mind after signing an SOW but before we begin work, we will refund 100% of your deposit, less a $500 administrative fee that covers proposal preparation, contract drafting, and scheduling.
If you cancel during an active project:
"Completed work" is measured by the work-in-progress as of the cancellation date, billed at our standard rates: $165/hour for engineering, $145/hour for design, $125/hour for project management. All work completed to date is delivered to you in its current state.
Once a project has been delivered and accepted, fees are non-refundable. Our 60-day post-launch warranty (described in our Terms of Service) covers defects in our work during that window — we fix them at no charge rather than offering refunds.
Retainers are billed in advance on the first of each month. If you cancel a retainer:
Retainers have a 3-month minimum commitment. Cancelling within the first 3 months requires payment for the remaining months in the commitment period, unless we agree otherwise in writing.
If you don\'t use all the hours in a given month, you may roll over up to one month\'s worth of unused hours into the following month. Unused hours beyond that expire and are not refunded.
Embedded engagements have a 3-month minimum, after which they become month-to-month with 30 days\' written notice required for termination.
If you cancel an embedded engagement before the 3-month minimum is complete, you remain responsible for payment for the remaining months. If we are unable to provide a qualified engineer to fulfill the engagement (for example, due to illness or departure and we cannot find a replacement within 14 days), we will refund any unused prepaid fees.
If you have a concern about an invoice, contact us at billing@harwebappsolution.com within 14 days of receiving the invoice. We will work with you in good faith to resolve the issue.
Initiating a chargeback or payment dispute through your bank or credit card company without first contacting us is considered a breach of these terms. We reserve the right to pause work, withhold deliverables, and pursue collection of any amounts owed.
Approved refunds are processed within 14 business days of approval. Refunds are issued to the original payment method when possible. If that\'s not possible, we issue refunds via ACH transfer or check.
Currency conversion fees, wire transfer fees, and similar third-party charges are not refunded — only the net amount we received.
Neither party is responsible for delays or failures caused by events beyond reasonable control: natural disasters, war, pandemic, government action, internet outages, or similar. If such an event extends a project significantly, both parties will work together on a revised timeline or, if that\'s not feasible, a fair termination with refund of any unearned fees.
We understand that businesses sometimes face unexpected challenges. If you\'re going through a difficult situation that affects your ability to continue an engagement (financial hardship, major business change, personal emergency), please reach out. We may be able to offer flexibility on timing, scope, or payment terms that isn\'t spelled out in this policy. We\'ve done it before; we\'re happy to do it again when the circumstances warrant.
To request a refund or discuss billing concerns:
Email: billing@harwebappsolution.com
Mail: Har Web-App Solution, Attn: Billing, 605 North Denton Tap Road, Coppell, TX 75019, United States